Patient Information

Access to Information

​

Personal health information is handled in accordance with Australian privacy laws. Information will only be released with patient consent and at the discretion of the treating doctor. Fees may apply.

​

Email Policy​

​

Please do not send confidential or medical information via email, as it is not a secure communication method. Any email correspondence from InterHealth Medical Clinic will be sent as a secure document. Please note: Doctors do not respond to emails from patients.

​

Appointments​

​

Please arrive on time for your appointment. If you are running late, call the clinic—late arrivals may not be seen. Reception will advise of any expected wait time or offer an alternative appointment if needed.

​

Appointments are required to see a doctor. If you wish to consult a specific doctor or require a longer consultation, please inform reception when booking. Walk-ins are not accepted, except in emergency cases, which will be triaged accordingly.

​

Home Visits​

​

Where possible, patients will be encouraged to attend the clinic for optimal care using our full range of facilities. In special circumstances, regular patients who live within 5km of the clinic may request a home visit. Requests will be reviewed by the patient’s usual doctor and assessed case by case. All home visits are privately billed.

​

Zero Tolerance Policy

​

Verbal or physical abuse toward staff or doctors will not be tolerated under any circumstances.
Any abusive behaviour will result in immediate removal from the premises, reporting to authorities, and permanent exclusion from the clinic.

Please note:

• Smoking is prohibited at or around the clinic

• We do not stock or prescribe drugs of addiction on the first visit

​

Complaints​

​

All doctors at InterHealth Medical Clinic consult independently. If you have a concern, please speak with your doctor directly, or contact the Practice Manager who can assist you. To escalate a complaint externally, contact the Health Complaints Commissioner on 1300 582 113.

​

Social Media

​

We do not respond to communication via social media. All staff and doctors follow professional conduct guidelines both in person and online, as outlined by the Code of Conduct.

​

Patient Identification

​

To ensure we have the correct medical record, you will be asked to confirm your identity each time you visit. Please present your Medicare card and be ready to confirm your name, address, phone number, and date of birth. If your details have changed, let us know. If you prefer not to speak this information, you may write it down or show your driver’s licence.

​

Results, Recalls & Reminders

​

Test results must be discussed with a doctor and will not be provided by reception or nursing staff. Please book an appointment within 7 days of your test unless otherwise advised.

​

Recalls are initiated by your doctor if a follow-up is required. You may be contacted via phone, SMS, email, or letter. Inform us if you prefer not to be part of this service. The clinic also participates in State and National health registers.

​

Phone Calls

​

Appointments are required to speak with a doctor, whether face-to-face or via telehealth.
Reception staff are trained to handle calls appropriately. Non-urgent messages may be passed on to your doctor and returned after consulting hours.

​

Cultural Background​

​

Please let reception or your doctor know your cultural background during your visit.
Interpreter services can be arranged—please request this ahead of your appointment.