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Privacy Policy

Please read InterHealth Medical Clinic's Privacy Policy & Patient Consent
Current as of: February 2025

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In keeping with the Privacy Act 1988, Australian Privacy Principles & Health Privacy Principles, this privacy policy provides information on how your personal information (including health information) is collected, used, and shared with third parties.

 

Why and When Your Consent Is Necessary​
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When you register as a patient, you consent to InterHealth Medical Clinic's doctors and staff accessing and using your personal information to provide the best possible healthcare. Only authorized staff will access your information. Additional consent will be obtained if needed for other purposes.

 
Why Is My Personal Information Collected, Used, Held, and Shared?
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Your doctor collects personal information to manage your health and provide medical services. It is also used for business activities like financial claims, practice audits, and staff training.

 

What Personal Information Is Collected?
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Information collected includes:

  • Name, date of birth, address, and contact details

  • Medical history, medications, allergies, immunizations, and family history

  • Medicare number (where applicable) for identification and claiming

  • Healthcare identifiers and health fund details

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Dealing Anonymously
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Where practical and legally permitted, you may choose to remain anonymous or use a pseudonym.

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How Is Your Personal Information Collected?
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Your information may be collected:

  1. During registration when booking your first appointment

  2. During medical consultations and via My Health Record (e.g., Shared Health Summary, Event Summary)

  3. When you call, book online, or otherwise communicate with us

  4. From other healthcare providers, guardians, Medicare, or the Department of Veterans’ Affairs, when necessary

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When, Why, and With Whom Is Your Personal Information Shared?

 

Your personal information may be shared:

  • With third parties working within the same location for business purposes (e.g., accreditation agencies, IT providers)

  • With other healthcare providers involved in your care

  • When required by law (e.g., court subpoenas, mandatory disease notifications)

  • To prevent a serious health or safety threat

  • To assist in locating a missing person

  • For legal claims or dispute resolution processes

  • Through My Health Record or electronic prescription transfers

 

Your information will not be shared for marketing without your express consent. It will not be transferred outside Australia unless legally required and with your consent.

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How Is Your Personal Information Stored?
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Records are securely stored electronically or in protected physical formats. Access is restricted to authorized staff. Doctors and staff sign confidentiality agreements and adhere to strict password policies.​​

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How Can You Access and Correct Your Personal Information?
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You may request access to or correction of your medical records by completing a Request for Personal Health Information form. Requests are typically processed within 14 days, with a fee of $0.20 per page plus a $42.02 administration fee.

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How to Lodge a Privacy Complaint
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Privacy concerns should be submitted in writing to the Practice Manager. If unresolved, you may contact:

  • Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au | 1300 363 992

  • Office of the Health Complaints Commissioner (Victoria) – hcc.vic.gov.au | 1300 582 113

 

Policy Review Statement
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This Privacy Policy is reviewed annually.

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